Check Reputation – Stability – Workmanship
“Over 1.1 Million Complaints and Lawsuits Were Filed Against Contractors Last Year Alone…Up 62%.” The Wall Street Journal
When you choose a contractor to replace your roof – follow these guidelines to ensure you’ve picked a contractor who will do the job properly:
1. General Liability Insurance Certificate – Not “Self-Insured”: You need to know if your contractor carries general liability insurance for both commercial and residential projects. A sizable contractor will carry no less than $500,000…. and usually around $1,000,000 of coverage. Over three-fourths of roofing companies do not carry proper insurance coverage to protect you against losses.
2. Proper Licensing in accordance with all state and local authorities. Professional contractors, like Hankins Homescapes will provide a copy of this when presenting you with their estimate. Another good sign of a reputable firm.
3. Credentialing: Only use companies certified and authorized by a name brand manufacturer like Owens Corning Platinum Preferred Contractors.
4. Warranties – Look for factory certified and authorized companies like Hankins Homescapes which can offer you lifetime shingle warranties and up to 20 year factory backed workmanship that will ensure you many years of worry free protection.
5. Current References: All reputable roofers carry pre-printed lists of references…that includes customers from 1 to 5 years ago, as well as customers from the previous month. Also, ask for suppliers, business references, etc.
6. Association Certificates of Good Standing: Belonging to trade associations implies some quality and ethical integrity on the part of the contractor. Associations like the National Roofing Contractor Association as well as the Better Business Bureau are often referenced.
7. Installation: Only use contractors that install complete roofing systems in accordance with the manufacturer specifications and guidelines.
8. Arbitration Statement In Contract: Ask to see the arbitration statement in your contract. If complaints arise, the roofer agrees to settle disputes through binding arbitration. Without this agreement, you have no recourse.
9. Quality Inspection Checklist and Walk through – Ask to review their Quality Inspection Checklist.
10. Check to see how many years the contractor has been in business. 90% of small businesses fail within the first 5 years. Make sure your contractor has been in business at least 5 years.
We hope this list will give you the knowledge you need to find the best contractor for your roofing project. Read our resume and our customer testimonials to find out more about what sets Hankins Homescapes apart from the other contracting companies in Michigan.
ESTIMATING Your Project from Hankins
Hankins Homescapes takes a consultative approach to estimating. The first step is to gather information about your wants and needs and what types of products and systems you are currently using. We take the time to understand your project goals and explain the benefits and limitations of what you currently have.
Next we will present product options that fit your vision. It is our goal to help you completely understand the process and products that go into a home improvement project, and we are always equipped with product samples and information to help you compare and contrast. Once you have an idea of what products you are interested in, we will then help you customize the options to suit your budget and give you the functionality you need, as well as the aesthetic boost you desire.
Our next step will be to do a careful inspection of the exterior areas you plan to improve, take measurements, and draw up a proposal of the materials and labor needed to complete the process. We will sit down and explain the proposal to you and answer any and all questions so that you understand all of the components involved in your project. We will also explain what to expect during the process, the warranties you will receive, and any coupons or financing offers applicable.
Once you decide to move forward, we will schedule the start date and leave you with detailed information outlining what to expect while your project is being completed and whom you can contact with questions while we are working at your home. Our mission is to leave your home in better condition than we found it, so we make ourselves available to you throughout the process to ensure that you are completely satisfied.